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Overview
What you will study
- Learn how to build a culture of service excellence, maintain and grow this culture, and how to lead a service excellence focused team.
- This Management Excellence course offered by Ontario Tech University will help you understand the benefits of service excellence and develop methods for constant improvement in order to help you and your team reach and exceed your goals.
Programme Structure
The program focuses on:
- Understand and appreciate the expectations of all stakeholders with a focus on team contributors;
- Understand and analyze teams based on the elements of effective teams; and
- Appropriately adjust your leadership style according to the competence and maturity of your team.
Key information
Duration
- Part-time
- 2 days
Start dates & application deadlines
- Starting
- Apply before
-
Language
English
Delivered
Online
Disciplines
Management Studies View 43 other Short Courses in Management Studies in CanadaAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Executives, managers/supervisors, team and project leaders;
- Organization strategists and planners;
- Entrepreneurs and business owners;
- Frontline, customer service and human resource professionals; and
- Anyone looking to enhance their change management skills.
- While open to all, this course is specifically tailored to provide maximum benefits to both working professionals and individuals in career transition.
Technological requirements
- Computer or device with internet access
- Stable internet or data connection
- Microphone
- Audio device (examples: speakers, headphones/earbuds, headset)
- Webcam is preferred but not required.
Tuition Fee
To always see correct tuition fees
-
International
450 CAD/fullTuition FeeBased on the tuition of 450 CAD for the full programme during 2 days. -
National
450 CAD/fullTuition FeeBased on the tuition of 450 CAD for the full programme during 2 days.
Funding
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