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Overview
What you will learn
By the end of this Conflict Management and Mediation Skills course offered by University of Sydney , you should be able to:
- apply basic mediation techniques appropriately in a workplace context
- define mediation and the manager’s role in informal mediations
- plan and lead a simple mediation conversation, using a four-step process
- establish ground rules for the discussion and explain the mediation process to others
- help team members isolate and address key issues in their conflict
- map the perspectives of each party, to build mutual understanding
- guide the process of developing mutually agreeable options and creating an action plan.
Programme Structure
The program focuses on:
- What is mediation?
- Your role as mediator
- Planning and structuring a mediation
- Helping people focus on issues
- Drawing out needs and concerns
- Facilitating the solution-building process
- Building an action plan and closing the mediation
Key information
Duration
- Full-time
- 1 days
Start dates & application deadlines
- StartingApply anytime.
Language
English
Delivered
On Campus
Disciplines
Communication Studies View 30 other Short Courses in Communication Studies in AustraliaAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Student insurance
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:
- Additional medical costs (i.e. dental)
- Repatriation, if something happens to you or your family
- Liability
- Home contents and baggage
- Accidents
- Legal aid
We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at University of Sydney and/or in Australia, please visit Student Insurance Portal.
Other requirements
General requirements
- CRICOS Number: 0026A
- As this course is suitable for people who are in management or senior supervisory roles, it is assumed you already possess basic skills in active listening, questioning and leading workplace conversations as well as experience managing people.
Work experience
- Suitable for managers, supervisors and team leaders, who have at least 3 years' experience in people management.
Tuition Fee
To always see correct tuition fees
-
International
700 AUD/fullTuition FeeBased on the tuition of 700 AUD for the full programme during 1 days. -
National
700 AUD/fullTuition FeeBased on the tuition of 700 AUD for the full programme during 1 days.
Living costs for Sydney
1882 - 3547 AUD /month
Living costs
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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